pten +351 249 145 607 +351 912 144 181
+351 249 145 607 +351 912 144 181

Privacy Policy


Personal Data
Our company maintains a database with the registration of its customers, which are automatically collected and processed. The collection of user identification data can be carried out via the Internet (on the website itself), by telephone or through forms and will be processed, under the terms approved by the National Data Protection Commission of Portugal. All data collection will operate in accordance with the strictest security rules and no entity external to the company has access or can consult this data.

All employees are covered by a duty of secrecy and confidentiality in relation to data, being duly informed of the importance of complying with this legal duty of secrecy and being required to assume the corresponding responsibility.

Under no circumstances will information be requested on philosophical or political convictions, party or union afilliation, religious faith, private life and racial or ethnic origin, as well as data relating to health and sex life, including genetic

The Processing of Personal Data is carried out in strict compliance with the legislation on the protection of personal data, all in accordance with the provisions of European Directives 95/46 and 2002/58, Law No. 67/98 of October 26 and/or any legislation that regulates, amends or replaces the “Personal Data Protection Regulation” (hereinafter referred to as RPDP)

Any personal data that USERS may disclose to the company will be understood as obtained, processed and transmitted under strict complicance with the RPDP.

Our agency declares and guarantees that it has been implemented and will continue to implement the necessary technical and organizational security measures to guarantee the security of personal data in order to prevent its alteration, loss, treatment and/or unauthorized access, taking into account the current state of technology, the nature of the data stored and the risks to which they are exposed.

All data collected through the site is entirely confidential and is intended for the management of customers and services, as well as for the company’s Marketing actions.

Personal Data Processing:
The Personal Data obtained through our website, telephone, email or through printed forms are incorporated into a computer application. Access to information on file by employees is only possible with the insertion of access codes and the record is documented. It is possible to change existing data in the archives by keeping a record of the date and the user code responsible for the change.

Personal Data are treated with the legally required degree of protection to guarantee their security and prevent their alteration, loss, treatment or unauthorized access, taking into account the state of technology, the user being aware and accepting that the measures of Internet security is not impregnable. Our company is equipped with techincal infrastructures for peripheral control, namely network firewalls, private circuits and VPNs that respect security requirements. The computer servers are housed in a datacentre operator which performs a digital information protection service on the hosted servers. The service includes file backup, conservation according to the defined policy and restoration on request.

For customer safety, we use the SSL – Secure Socket Layer security certificate, which is used to improve the security of data transmission over the Internet: this technology encrypts and protects data transmitted using the HTTPS protocol. SSL guarantees website visitors that the data provided will not be fraudulently intercepted. For security reasons applicable to certain countries, it is mandatory to include information regarding data such as name, passport number, gender, age and nationality in flight reservations. This information contained in the reservation may be consulted by the customs authorities of the countries of origin or destination.

Our company, accessing any personal data, undertakes to:

  • Guard them through legally required security measures, of a technical and organizational nature, which guarantee their security, thus avoiding their alteration, loss, treatment or unauthorized access, in accordance with the state of technology at any given time, nature of the data and the possible risks to which they are exposed;
  • Use or apply the data exclusively for the purposes duly foreseen;
  • Make sure that the data is handled only by workers whose intervention is necessary for the provision of the service, who are bound by the duty of secrecy and confidentiality. If there is a possibility that the information may be disclosed to third parties, they must be obliged to maintain due confidentiality in accordance with the provisions of this document.

Cookies Policy:
Our website uses cookies to improve your browsing experience and for marketing purposes. This document explains what they are and what they are for.

What are Cookies?

“Cookies” are small text files that are stored on your computer or mobile device through the internet browser (browser), retaining only information related to your preferences, not including, as such, your personal data. Placing cookies will help the website to recognize your device the next time you visit.

The cookies used do not collect information that could identify you. Cookies collect generic information, such as how you arrive and use the website or the area of ​​the country through which you access the website.
Cookies only retain information related to your preferences. At any time, you can, through your internet browser (browser), decide to be notified about the receipt of cookies, as well as block their entry into your system.

However, the refusal to use cookies on the website results in the impossibility of having access to it.

What are Cookies for?
Cookies serve to help determine the usefulness, interest and number of uses of the (agency) website, allowing faster and more efficient navigation, as well as analyzing traffic in order to improve our service.

Cookie settings can be changed in your browser preferences.
For other internet browsers (browsers), please look in the “help” menu of the browser (browser) or contact the provider of the browser (browser).

We guarantee the data subject the exercise of the legally provided rights of access, rectification, cancellation or opposition. If the data subject wishes to exercise the rights of access, rectification, cancellation or opposition that the RPDP grants them, he must send it through our contacts.